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Key Books

Coward's Guide to Conflict

Crazy Bosses: Spotting Them, Serving Them, Surviving Them

Brutal Bosses and Their Prey: How to Identify and Overcome Abuse in the Workplace

Dealing with Difficult People: 27 tips & strategies You Can take advantage of Today

"“No one different can get your goat if they don’t know exactly where it’s tied up.”Zig Ziglar1.Listen far more effectively. Listening is the quantity one different tool in communication, especially whendealing with difficult people."

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