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The Gentle Art of Verbal Self-Defense

Nasty People

169 Ways to Score Points With Your Boss

How to handle the boss from hell

"I work at a local university, having recently started a full-time administrative position managing a small department after over fifteen years of part-time teaching for the same department. My new boss, let's call him "the Dean," was familiar to me from my teaching assignments around campus. The Dean had always been welcoming and pleasant, that is, until I began to work with him on a daily basis."

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