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Key Books

Tongue Fu! : How to Deflect, Disarm, & Difuse Any Verbal Conflict

You Want Me to Do What?: When, Where, and How to Draw the Line at Work

The Gentle Art of Verbal Self-Defense

How to handle the boss from hell

"I work at a local university, having recently started a full-time administrative position managing a small department after over fifteen years of part-time teaching for the same department. My new boss, let's call him "the Dean," was familiar to me from my teaching assignments around campus. The Dean had always been welcoming and pleasant, that is, until I began to work with him on a daily basis."

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